Because of increasing fears over the coronavirus, Fred. Olsen Cruise Lines is introducing a new “Booking Reassurance Guarantee”, giving guests the flexibility to cancel and reschedule cruises.
Guests concerned about their travel plans as a result of the situation will be able to cancel in return for a future cruise voucher, penalty-free, within the same year of departure.
The guarantee applies to all new cruise bookings made from today (4 March) to 5 May inclusive, and guests can move their cruise once only.
It also applies to Olsen’s new 2021/22 itineraries, launching today (4 March), when cancelled no later than 90 days prior to departure.
Jackie Martin, the company’s marketing and sales director, said: “While we cannot predict how the ongoing situation will evolve, we would like to reassure our guests about our very strict onboard cleanliness and safety measures, and that we are receiving expert advice on a daily basis.
“However, we do understand and appreciate that some of our guests might be worried about travelling right now. If you decide nearer the time that you don’t want to travel due to concerns about coronavirus, we guarantee that you can cancel your booking with us, and use any funds already paid towards another cruise in the same year as your original booking, subject to availability.
“We hope that our new ‘Booking Reassurance Guarantee’ brings flexibility and added peace of mind to guests who are looking to take a cruise with us this year, or further afield into 2021 or 2022 on one of our brand new itineraries.”
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